Philosophy Statement on Employment

My employment philosophy is based on the conviction that the well being of the employees and the well being of the employers are synonymous.  They are one in the same, not to be treated as different or achievable without the other.  An employee can make a employer look good and do well while an employer can develop an employee and increase their self worth.  The actions I take as an employee are not just for me but they are also for the ones that employee me.  Follow the links below to read additional facts about myself and my ethics:

• My Personal Work Ethics

• My Value to an Employer

• My Professional Development

Written by Nick Phillips

Technology Skills Projects

Given the growth of technology, it is hardly surprising that the need for technology skills continues to grow. According to numerous surveys, jobs involving technology skills will be among those showing the greatest growth in years to come.  With the fast pace growth of technology, the workforce should never stop trying to develop additional skills. 

I have continued to develop some technology skills and I would like to share some of them with you.  Some basic technology skills involve the usage of spreadsheet and presentation software.  Follow the links below to see some of my own personal examples.  

1) A Basic Spreadsheet with Data

2) A Workbook with Charts

3) A Simple Presentation 

Written by Nick Phillips

Resume PART ONE

A resume is a summary of background, skills and qualifications, which is sent to employers for review. Consider it to be your personal marketing brochure with the goal of gaining the employer’s attention and to giving them the information they need to bring you to the next step in the hiring process, an interview. There will be more on the resume in future post. 
Here is a link to my personal resume  and below is a snippet of a sales pitch also known as a cover letter for a resume.
https://www.dropbox.com/s/w6dr1xusm1vteed/Resume_PhillipsN.docx

I am currently employed as a Security Specialist at the East Tennessee Technology Park who exhibits a powerful combination of proven skills in telecommunications, program administration, technical support, and documentation expertise as well as over 15 years of hands-on business experience.  Some of the key strengths I can offer include:

• In-depth knowledge of the IT industry along with additional expertise on security implementation and design. 

•  Extensive education and a broad knowledge in security and technical issues, including the design of databases, information systems, and program administration.

•  Proven experience in the successful design and presentation of security projects and IT projects.

•  Hands-on experience in developing innovative business development strategies, successful project completion, and results-oriented training programs. 

•  Strong desire to achieve customer satisfaction.

The combination of my practical knowledge and professional experience has contributed to my accomplishments and self-motivation.  If you would like to review my resume I have provided a link above for your use.

Written by Nick Phillips

 

Quick Customer Service Tips

I really wanted to call this customer service for dummies but the name was already taken and I wanted to start off on the right foot and not assume this information was a no brainer.  Fighting the temptation over the title, I have put together some basic customer service tips that can help you in whatever career your are currently in whether it is in sales or warehouse work.  Over the years I have worked in both with a lot of stops in between and one thing that I have found is good customer service techniques can help you with customers and bosses no matter your situation.   Below are some quick, common things to remember.

Tip # 1 - Try and make a good first impression

The most important aspect to remember in making a good first impression is your appearance. An unpleasant appearance can cause a road block for customers to form a good first impression. You may have to sacrifice your personal style to please others, but your appearance at work needs to fit your business. Otherwise, you may have to work harder for people to become comfortable with you. Things to remember: be well groomed, wear appropriate clothing, and be relaxed with your body language. 

Tip # 2 - Be courteous  

Even if you make a good first impression you can turn people off by being rude.  It is always important to be courteous.  When you say things like "please" and "thank you" people are more adapt to want to be around you and in sales that is a good thing.  Also, using a person's name when you know it is a good habit to get in whether it is their last name or first name in some cases.  If you don't know their name a "Sir" or "Ma'am" is a good route to take.  Things to remember: don't interrupt when someone is speaking, use a proper name or substitute when addressing someone, and smile.

Tip # 3 - Have a great attitude

Having a great attitude relates to how you feel about your work and how you approach your work. Just like being courteous can make people want to be around you, so can having a great attitude.  Customers and bosses will feel you take pride in your work if you show a positive attitude when dealing with them.  Let's face it, some people just hate their jobs.  The thing is, it shows.  If you can find a way to change your attitude towards your job you may be amazed on how much better your job seems.  If you can't change your attitude towards your job, the best thing to do is try and find a job you can feel good about.  Things to remember: be professional, do be a skeptic without your own solutions, and again, smile! 

Try it out! Incorporate the tips from above and see if the people around you notice the difference. 

Written by Nick Phillips